About Papa Care

We understand the challenges of connecting with elderly loved ones, especially those who aren't tech-savvy or are living with dementia. Papa Care is designed to bridge this gap, offering zero-touch TV visits that bring families closer without stress. Explore how our innovative solution can transform your family's communication and enhance their well-being.

Frequently asked questions

Connecting with your elderly loved ones should be a joy, not a technical challenge. We've compiled answers to the most common questions families ask about Papa Care, ensuring you have all the information you need to make informed decisions about stress-free, zero-touch TV visits.

What are the most common worries or questions families have when thinking about connecting with their elderly loved ones through video calls, especially if they are not very tech-savvy?

Families usually worry about a few common things with video calls for non-tech-savvy seniors: "Will they be able to answer or join the call?" (finding the right remote/app, tapping "Join," unmuting); "What if they switch the TV input or press the wrong button and get stuck?"; "What if they panic or get frustrated when something doesn’t work?" (especially with dementia or memory issues); "Do we need someone beside them every time?" (caregiver burden); "Can I start a call from anywhere, anytime — and end it if needed?"; "Is it secure and private?"; "What devices does it work with, and how hard is setup?" Papa Care is built around these concerns by making visits TV-based and zero-touch for seniors, with family-controlled sessions and simple, predictable behavior.

How does Papa Care make it simple for seniors, even those with dementia, to receive video calls without them needing to touch any buttons or devices?

Papa Care is designed so the senior doesn’t have to do anything. A small device stays connected to the TV and is ready in the background. When a family member or caregiver starts a visit remotely, Papa Care brings the call onto the TV automatically—no apps to open, no "Join" button, no remote menus, and no confusing steps. This is especially helpful for dementia and memory issues because the experience is: Predictable (the TV simply shows the visit), Low-stress (no decisions or troubleshooting), Family-controlled (family can start and end the session anytime). In short: the senior receives the video visit on the TV with zero touch, while the family manages everything from their side.

How is Papa Care different from a regular video call app like Zoom or FaceTime when it comes to connecting with elderly family members?

Zoom and FaceTime are great tools, but they usually still require the senior to do several steps: find the device, open the right app, tap "Join," allow camera/mic, unmute, and sometimes switch TV inputs. For many very elderly seniors or those with dementia, those steps often fail—turning every visit into tech support. Papa Care is different because it’s built for zero-touch TV visits: The visit is started and ended by the family remotely; The call appears on the TV automatically (no joining, no clicking); The experience is predictable and low-stress for memory issues; Caregivers can also use comfort mode (loop a favorite MP4/photo memory video) when a calming routine helps. In short: traditional apps are "senior-operated." Papa Care is family-controlled and senior-friendly.

What's the best way for someone to try out Papa Care or sign up to be part of your pilot program?

The best way is to request a demo or join the waitlist through our website form. Tell us your location (GTA), your senior’s situation (home / long-term care / hospital), and what you’re hoping to achieve. We’ll follow up to schedule a short demo and confirm pilot availability. During the GTA pilot, we provide guidance for the one-time TV setup and ongoing support, so families can start using Papa Care quickly and safely. If you prefer email, you can also contact us directly at [[email]] and we’ll reply with next steps.

Connect with ease

Ready to simplify video calls with your elderly loved ones? Discover how Papa Care provides stress-free, zero-touch connections, bringing peace of mind to families across Toronto and beyond. Join our pilot program or request a demo today.